Refund Policy

At RenovateResource, we are committed to providing our customers with exceptional service and products for their home repair needs. If you are not satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.

1. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

• The item(s) must be returned within 30 days of the original purchase date.
• The item(s) must be unused, in its original packaging, and in the same condition as received.
• Proof of purchase, such as a receipt or order confirmation, is required.

2. Refund Process

If you meet the eligibility criteria outlined above, you can initiate the refund process by following these steps:

• Contact our customer service team at [contact@renovateresource.online] to request a return authorization.
• Once your return request is approved, you will receive instructions on how to return the item(s) to us.
• Upon receiving the returned item(s) and verifying their eligibility for a refund, we will process your refund to the original method of payment within 7-10 business days.

3. Exclusions

Please note that certain items are not eligible for refunds, including:

• Custom-made or personalized products.
• Items that have been used, damaged, or altered after delivery.
• Clearance or final sale items.

4. Shipping Costs

Unless the item(s) received were damaged or defective, shipping costs for returning the item(s) are the responsibility of the customer. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item(s).

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may request photo evidence of the damage or defect to expedite the resolution process.

6. Contact Us

If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer service team at [contact@renovateresource.online]. We are here to assist you and ensure your satisfaction with every purchase.

Note: This refund policy is subject to change without prior notice. Please refer to the latest version of our refund policy on our website for updates.